3 tips to create powerfully positive customer experiences
Are you focussed on making customers enjoy their shopping experiences with you, talk to their friends and social media connections about your service, [...]
6
09, 2016
16
12, 2015
8 powerful predictions for marketing in 2016
Well, as every so called marketing guru looks into their crystal ball and making predictions, I thought why buck the [...]
15
12, 2015
Verve, the best customer experience business?
I’m sure you’ve heard of Veuve Clicquot, but have you heard of Verve Portraits? If not, then check them out [...]
5
08, 2015
Customer experience – how do you stack up when it comes to customer centricity? GalleryCustomer experience – how do you stack up when it comes to customer centricity?
customer engagement, customer loyalty, customer relationship management, customer service experience, inspiration, marketing, measurement, Purpose-driven marketing, transformation
Customer experience – how do you stack up when it comes to customer centricity?
Most marketers are talking about customer centricity. However many are simply paying lip service to it rather than actually having [...]
27
02, 2015
Operationalising emotion – feelings to fuel growth
Richard Branson has unlocked human emotion by instigating unlimited annual leave for Virgin staff, after spotting Netflix implement it. Zappos has built their business [...]
14
09, 2014
I don’t want to buy on price shop assistants!
I want a bloody amazing shopping experience! Spiral to the bottom In Australia it seems that retailers are spiralling to [...]
29
06, 2014
6 new innovations in customer experience
I have been working on innovation dimensions for a few clients recently, and want to share some of the more [...]
7
05, 2014
Want to become a more effective Content Marketer?
Join me in Melbourne as TrinityP3, WARC and King Content present a half day seminar on "How to become an [...]
16
12, 2013
Thank you
In keeping with my usual last post of the year, I'd like to thank all my new clients and agencies [...]
4
05, 2013
How to feed 2,200 people? TEDxSydney says just crowd source the ingredients
This year the spotlight is on sustainable produce. Rather than commissioning the latest catering company, TEDxSydney organisers enlisted food curator, [...]